Customer Success Services
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Priority

Prioritize success with proactive account management and bigger benefits for powerful outcomes

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I can say with confidence that every company using Citrix should consider Priority. It makes the lives of the IT teams as well as the lives of the users so much easier.

Harald Stieglmaier
Desktop Management Ltd
Erzbischofliches Ordinariat

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What you get with Priority

Citrix Priority offers a full partnership with our proactive Customer Success team that helps you achieve bigger and better outcomes from your Citrix solutions. Assigned account management, prioritized queues and issue resolution, and scheduled support hours elevate your service to drive better results.

Team up for successful outcomes
Trust in your own success partner
Reduce downtime and issues
Compound your successes

Team up for successful outcomes

Citrix Priority guides you to maximize the returns on your Citrix investment. Reliable monitoring and optimization helps track your success so your solutions work at their best.

Trust in your own success partner

Your assigned Technical Account Manager is responsible for helping you reach epic outcomes. They help you optimize solutions and amplify results—becoming your advisor, advocate and partner for success.

Reduce downtime and issues

Enjoy proactive, preventative support with insights and recommendations that help reduce downtime and technical issues. Plus, you'll get an elevated level of reactive support when you need it most with the fastest response and restoration times in the industry.

Compound your successes

We continually monitor performance and supportability across your infrastructure and operations. Leverage an array of resources, tools and practical expertise to maximize the value your Citrix environment delivers.

Program benefits

Priority builds on all the features of Select with a wide range of additional benefits.

Program comparison and terms
Feature Select Priority Priority Plus
Unlimited support with best-in-class
severity 1 response time target1 
 <30 min
 <15 min
 <10 min
Severity 1 fastest non-platform restoration target1   <6 hours <4 hours
Access to software updates and/or code releases
Select Learning Subscription featuring training to build skills and continuously upskill your team throughout your Citrix journey.
Success planning tools and resources to create a personalized plan, accelerate your project, measure progress, and ultimately drive usage to help you realize the full value of your workspace.
Assigned technical account management to understand your environment, business and technology objectives, and ensure optimization of your Citrix solutions.   
Priority Queue with direct access to Priority Support Engineers for faster issue resolution.  
Critical Situation Management to own and expedite remediation for severity 1 issues.  
Scheduled Support for change events to assist with implementations, migrations, and updates.    40 hours  80 hours
Customizable add-on packages aligned to your business objectives, with a hand-picked team of Citrix experts focused on your success.     

1 Program Terms and Conditions: For complete program comparison, as well as full terms and conditions, please reference our detailed program comparison guide.
 

Almost 75% of Priority customers experienced at least a 25% return on investment as a result of their Customer Success program.

TVID: 9FB-280-DE6

Take on bigger challenges with powerful, personalized support

Our highest service tier, Priority Plus, delivers global organizations the fastest, most trailblazing services and customizable package options. Take your most ambitious objectives and turn them into your biggest, boldest business outcomes.

Explore Priority Plus

Let’s get started

Upgrade your success to Priority Plus today

Amplify your results with outstanding additional services

Consulting

Tap into our extensive pool of expert consultants, all eager to help your business thrive.

Premium Training

Level up your team with expert training, certifications, and online learning designed to maximize the potential of your Citrix solutions.